Digitalisation without social dialogue in France: the ambivalent effects on the job quality of public services workers

Fleury N., Rémond A. and Rustique A.

DIGIQU@LPUB project, OSE Paper Series, Research Paper No. 55, July 2023, 55p.

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This Research Paper presents the French case study of the European Commission-funded ‘DIGIQU@LPUB’ project examining the impact of digitalisation on job quality and social dialogue in three areas of public services: electricity, public administration and healthcare. Digitalisation is being driven in three different ways: decentralised initiatives in hospitals, a national strategy in administration, smart metering in electricity. Yet in none of these sectors is digitalisation a significant social dialogue topic, despite it having – alongside some improvements in job content – many negative effects like adding new tasks to existing jobs and increasing workloads.

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